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FAQ
(Frequent Asked Questions)
- What happen if I selected an item and
put into the shopping cart but do
not proceed for a period of time?
Merchandise that has been put on
the shopping cart will be reserved
for a period of 4 hours for
further execution by user. After
this period, the merchandise would
be taken out from the cart
(quantity be reduced to 0 upon
checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be
billed until your order is ready
to be shipped out. Please
note that all products are subject
to availability.
- Do I have a choice in currency payment?
At CocoBobo.com , we only transact
in RM Ringgit Malaysia.
- What if I want to return my product?
Please refer to our
Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information secure on
the Internet?
We work to protect the
security of your information
during transmission by using
Secure Sockets Layer (SSL)
software, which encrypts
information you input. As for
credit card information that you
entered during the purchasing
process, it would pass through our
site to payment provider that we
used; it is invisible to us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery
time depends on the destination
address. To calculate the delivery
time, we add the time it takes for
your ordered merchandise to arrive
at our warehouse from our supplier
and the time needed for the
delivery agent to deliver to your
designated addresses.
The following is an estimated time of
delivery
Standard shipping: 5 - 7 business
days.
Please note that we do not deliver
to P.O. Box addresses.
-
Where do you deliver?
Delivery of goods are currently
limited to Malaysia and Singapore
only.
However, we will continue
to expand our networks to be able
to deliver to more destinations.
-
Do you accept cheque payment ?
Basically, the products on the
site can only be purchased and
paid online using VISA Card,
MasterCard, Maybank2U, RHB Online,
PosPay, Hong Leong Online,
Alliance Online and Mobile Money.
You will not be able to complete
the transaction without choosing a
payment gateway.
If you wish to payment via cheque, you
will have to follow the procedure
below:-
Email us the list of products that
you wish to purchase.
We will reply you with the total amount
payable and the details of our
bank account. You will need to pay
us via cheque by either sending us
the cheque or deposit it into our
account and then fax the deposit
slip to us.
Once payment is cleared, we
will deliver the products.
-
Will I will be able to view the total
Shipping Charges when I checkout ?
Yes
-
How soon can I expect the goods after I
purchased online ?
The goods will be delivered within
7 days from the date of your
order. In the event that some of
the products that you have
purchased run out of stock, we
will contact you to inform you.
-
How will the purchased items be
delivered ?
Depending on the weight, size and
location of delivery, we will use
courier services or our delivery
van or third party transport
services to deliver your goods.
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